Privacy Policy

1. Introduction

Welcome to LaundryMall ("we," "our," or "us"). We are committed to safeguarding your privacy and ensuring that your personal and business data is handled in a safe and responsible manner in compliance with the Information Technology Act, 2000 and applicable Indian data protection laws.

2. Information We Collect

• Personal & Business Identification: Name, business name, GST number (if applicable), billing address, shipping address, email address, and phone number.
• Order & Transaction Information: Products purchased, order amounts, payment status, and order identifiers. (Note: We do not store credit card numbers, debit card PINs, or netbanking passwords on our servers).
• Technical Data: IP address, device type, operating system, and browsing activity collected automatically through standard secure cookies to maintain session continuity.

3. How We Use Your Information

We process your information for legitimate commercial purposes, including:

• Processing, fulfilling, and dispatching your commercial orders.
• Generating tax invoices and regulatory GST documentation.
• Communicating order status, tracking updates, and critical operational notifications.
• Preventing fraudulent transactions and ensuring network security via rate limiting and firewall rules.

4. Payment Processing & Third Parties

All online payments are securely processed through our certified Payment Aggregator partner, Razorpay (Razorpay Software Private Limited). Razorpay adheres to PCI-DSS Level 1 compliance standards. When paying online, your card, UPI, or netbanking details are encrypted directly via Razorpay's tokenized gateway.

5. Data Retention & Security

We maintain commercial-grade encryption and access controls on our cloud infrastructure to protect against unauthorized access or alteration. Your information is retained only as long as necessary to fulfill orders and satisfy statutory tax and legal requirements.

6. Grievance Redressal & Contact Information

In accordance with Information Technology Act 2000 and rules made thereunder, if you have any questions, concerns, or grievances regarding this Privacy Policy, please contact our designated Grievance Officer: